Thought Leadership and Personal Branding for Higher Education

I’ve had several thoughts and a few discussions recently – for various reasons – about how certain schools and universities can elevate their reputations using digital technology and social networking tools.

One very obvious (almost “duh!”) strategy is a refined thought leadership program.  As “duh!” as this sounds to me, it’s not happening in enough places.  This strategy is becoming well-adopted in the business world, and can be easily transferred into the higher ed setting.

When I say thought leadership, I don’t mean that a university or college find one star, one personal brand, and ride their coattails (though that’s not a bad thing if you’ve got one of those, but it can NOT be your only plan).  This isn’t sustainable, nor is it comprehensive.

I mean systematically go through your departments, your centers, your research programs and identify the areas where you have strengths, identify a person or group that can speak to that strength, create a multi-tiered infrastructure, and then start talking.  As an added benefit of this process, the school’s particular ability to embrace digital media of various forms is also well-used and ideally visible and applaudable (since we all know that “matters”).

[NOTE: The following is the result of my Friday-morning thought process, and there is definitely room for refinement... be patient, it will come.  I also want to thank Sean for some great and insightful conversation on this topic, which will hopefully continue.]

COMPONENTS

  • Identify areas within your university that you are strong at and/or want to have a reputation for. Look in all your departments, centers and schools.
  • Within those areas, identify two sets of people/groups to set up a multi-tiered system:
    • High-profile individuals or teams if you have them, their personal brand will be helpful.  Goal is to have these individuals become visible experts (they’re experts already), on behalf of the school.
    • “Worker” individuals that can shoulder some/most of the content production and dissemination.  Goal is to have these individuals doing the bulk of “talking” on behalf of the high-profile individuals and the school.
  • Develop the digital media framework to support a school-wide program (assuming this strategy is for a full university, you want to avoid fragmented efforts).
    • Consistent and streamlined tool usage
    • Consistent messaging
    • Guidelines/playbook (I try to avoid “rules” and “laws”)
    • Buy-in from leaders/legal/communication (reduce red-tape before rather than during the process)
    • Buy-in from thought leaders
    • etc etc etc
  • Develop the content strategy, both department/center/group-wide and school-wide.
  • Start talking!

The end-result looks a little like this, elevating your brand and reputation as a whole, with content flowing out of the departments/schools, on behalf of the university as a whole, with the brand image increasing for both departments/schools and the university as a whole:


[Yes, this does need refinement, but I've got to be getting back to work!]

MULTI-TIERED SYSTEM

Part of the reason for creating a system of high-profile individuals and worker individuals is a resource thing.  As always, high-profile individuals don’t usually have the time resources available to continually be creating and repurposing content.  Part of what we do at Other Side Group is manage those resources for high-profile individuals for exactly that reason, they don’t have the time, but they want the visibility.

Additionally, by creating a fully-contributing system, you’re decreasing your reliance on the big person-brands, and creating a long-term infrastructure that’s based upon the work your university does as opposed to just the people it has.

Lastly, if your school has an already well-developed and strong reputation, you’re able to harness some of that reputation that may lie in a strong alumni base, a strong board presence, etc (whatever it is that gives your school a great reputation) in a way that’s more realistic in the digital world….. chances are your star long-standing professor who’s been able to wield significant attention for four decades after winning a Noble Peace Prize, writing 10 books and being interviewed every week is not the right or willing person to be embracing digital technology as a way to further thought leadership.  In some cases, as an institution you need to do that for them.

[DISCLAIMER: This is really idealistic, I understand that.  There are internal hurdles, egos, politics, logistics etc that perhaps make this a hard reality to choke down for some people, but I think wholeheartedly that it can be done, and should be done.]

2010 Predictions for digital technology, social media and other

I posted a few of my marketing predictions over at Other Side Group, but here’s another set that includes digital activism and other goodies.

  1. Location-based digital technology use will give way to several major advances in the fields of citizen journalism and digital activismPatrick will agree with me – there will be a major increase in convergence of LB technologies and digital mapping tools, and we’ll probably see a lot of new, ad hoc use cases.  There may be a little structure put around the field, but the number of new cases will delay its maturity to some extent.
  2. Cases when moderate (“regular”) Muslims speak out against radicalism will not only increase, but the media will start to report on these cases.  This isn’t only important when it comes to mobilizing of the positive and progressive voices with Islam, but it will also be incredibly important in creating a more positive image of the religion in the eyes of much of the world, especially this country.  We’re already seeing it here and here.
  3. Also for digital activism and citizen journalism, mobile will be a force, not only for marketing, but also for communications and mobilization of people.
  4. People are going to start getting tired of the thousands of fundraising pleas that are in the social media sphere and do something about centralizing efforts.
  5. As I said on OSG, personal branding is going to be very important and influential. I’ve worked pretty darn hard at personal branding, and, if I must say so myself, have done at least a reasonable job at it.  But it takes work.  Oh, and personal branding online and the effects of web 2.0 on personal brand management are going to be HOT HOT issues.

What do you think is coming up in the next year and decade?

Reblog this post [with Zemanta]

A small note on Personal Brands, Transparency & Digital Technologies

There’s no escaping the recent headlines of big names having something “private” being discovered, and having their brand tarnished – sometimes severely.  And there’s also no lack of backlash by said big names on the issue of being able to have a private life that’s private.

Take Tiger for example (I didn’t even know what link to use there, since there are pages and pages of them just from today).  Is it “fair” that millions – really billions – of people just found out about his private affairs?  I  mean, the  guy just wanted to play golf, right?  To some extent, I feel for the guy.  A lot of people cheat and no one hears about it.  I don’t need to belabor the point, you’ve heard the argument.

Here’s why this case (and other similar cases) are different though.  Aside from just playing golf, he was taking millions upon millions of dollars from sponsors to be “their guy.”  Now, a lot of those sponsorship dollars were because he’s good at what he does and he’s not so bad to look at.  But you can bet your bottom dollar that a pretty decent chunk of that money was to either explicitly or implicitly go towards being a role model – for golfers or dreamers of any age.

By taking that sponsorship money, he – and others alike – are also taking with it the responsibility to actually be good role models.  And I don’t mean this in the idealized “what it means to be a role model.” blah blah blah.  He is literally paid to portray an image that gets people to buy xxx product.  Last I checked, that image probably didn’t include late-night rendez-vous with numerous (kind of trashy?) women who aren’t his wife.

Let’s take a look at another example.  Yesterday’s New York Times had an article on how a couple of French political big names have gotten themselves in a some sticky situations because of the openness of the Web.    After being caught in various trysts, the echoing reply has been “The Internet is a danger to democracy.”

Wait.  Really? It’s a danger to democracy?  Because you were caught drunk and grinding at a club with younger male voters, or berating one of your countryman, or insulting cameramen? Because your privacy was violated?

What’s my point?  Not to say “You deserve it.”  These situations that are becoming public now after so many years of remaining private are actually marks of someone’s character, and often the people in question are in positions where that very character matters.

What do you think of when you hear that someone’s cheated on their spouse, even just once?  Do you think “Oh, that’s not smart, but that’s his private life”?  Or do you think “Huh, that probably says something about his or her overall character that could play out in bigger ways.”  If I saw a prominent political figure getting down on the dance floor after several drinks, I’d at the very least say to myself, “Gee, I don’t feel like I want them waking up tomorrow and making a major decision on the long-term future of my healthcare benefits.”  Maybe that’s just me though.

Perhaps it’s the reverse, maybe NOT having this level of transparency is actually the danger to democracy.  If we’re going to instill trust in our officials, I might feel better knowing they’re respectful and…well…trustworthy.  Getting out of the political realm, maybe some background checks should be conducted before multi-million dollar contracts are signed with sports figures or celebrities.  If you’re going to try and rope in the next generation of teenage golfers… you might want to make sure he doesn’t have 2 or 15 relationships with random waitresses and ex-playgirl models (hey, it’s their mothers who buy them the golf clubs).

So yes, I do have some sympathy towards respecting peoples’ privacy in most matters, and to some extent in the matters listed above.  But honestly, I’d have to say you were just plain dumb if you thought that your actions off the course or out of the office don’t matter, and you really can’t think that pulling the “please respect my privacy” card is going to work (or is even justified).

In short, a few things I’d like to point out to Tiger and others:

  • I know all you ever wanted to do was play golf, and man can you play golf.
  • But if you want your privacy respected at the same time, just play golf, and don’t take sponsorship money.
  • And if you do, respect that sponsorship money because it will stop coming at the drop of a hat when your private life gets a little bit too much to handle.
  • PS in taking sponsorship money, you’ve created a brand.  It’s the Tiger brand.  Which you then had to hire a PR firm for.  Yes, a PR firm for one person.  And a manager.  And a publicist. This means you’re public, and transparency issues still stand.  If you start a fire, you better be prepared to deal with it, because “please respect my privacy” doesn’t work anymore.
  • Oh, and also expect that you’re going to disappoint millions billions of people.

[Endnote: I should have titled this "A small rant on...." but was thinking it was going to start out tame and organized... so much for that].

Update – 17 December: I was out to dinner last night with a man named Bernie Schilberg, which may mean nothing to you, but he knows a lot of big time sports figures, so naturally we got to talking.  He recently talked to one of his all-time favorites, who’s background may have been…checkered.  His advice to Tiger? “If you gotta let off some steam, go have a Saturday afternoon game of guys golf and leave it at that.”

Organizing my social connections

I did a social connections organization exercise this weekend.

You can check out what I learned over on the Other Side Group blog, but a preliminary (and messy) drawing:

Feed me!

What I thought

Check out our book release!




Obviously you were wondering what time it was....

A barrister bookcase is furniture.

Get Adobe Flash player

Follow me

My Company