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Wikileaks, Transparency, Responsibility, and Constructive Action

We’ve been having a really great conversation about the recent WikiLeaks incident on an informal Fletcherite group list, and I wanted to get some of the thoughts up that have been spiraling about, as well as refine my own thoughts.  For those I mention below, if they’ve got a blog, they’re well worth the follow [...]

Letter to the City of Medford: Why can’t you think about customer service more?

Being a marketer, I often times find myself in situations where I sympathize with brands when they’re in tough marketing situations.

On the flip side, being a marketer sometimes makes me really intolerant of things like poor customer service, and my level of brand disgust is….perhaps…. more than it would be if I were just a [...]

Open Access to Government Data: Benefits versus risks

I was listening to a back episode of NYT Tech Talk podcast from 9 December on this story about governments offering up data for developers to mash-up things like phone apps that can give you the safest route home at night (using government crime data) and other such things.

While I support open access to information [...]