Book Review of Good Boss, Bad Boss – Robert Sutton

I was honored enough to get an advance copy of the soon-to-be-published book Good Boss, Bad Boss, by Robert Sutton.  I’ve read Bob’s “stuff” (his “Work Matters” blog, his last book The No Asshole Rule, and many other great pieces of content).

Since it’s going to be out on September 7th (that’s next week!) I thought I’d take the next few days to write a series of posts on some of the parts that hopped out at me, make a few comments, and wrap it up with my overall assessment.

Good Bosses Take the Middle Ground

One of the major summary items that I walked away from with this book was that, in many ways, being a good boss means moderation.  What do I mean by that?  Good bosses don’t necessarily display extremes of certain qualities, like charisma or power.  Instead, they’ve learned to balance aspects of several characteristics that help them drive their team forward.

Examples [Note: when I use "vs" I mean "balanced with."]

Big picture vs. Details
Patience vs Urgency
Competitive vs Submissive
Aggressive vs Passive
Harmony vs (Constructive) Conflict
Top down vs Shared leadership
Directing vs Listening/allowing
Personal goals vs Team goals

Bob does a really great job of explaining why being a boss doesn’t have to mean that your leadership skills are visible.  In fact, as an illustration, he says “savvy bosses travel through their days in search of the sweet spot between interjecting too little and too much, keeping a close eye on when more or less pressure, nagging, and intimidation is needed to get the best out of their people (and for provoking respect and dignity rather than contempt).”

This is really important I think. Many people think you can “spot” a good boss.  But Bob argues the exact opposite.  Good bosses are good because they’re undetectable.  The results – a well-run, motivated team – are where you can detect a good boss….

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Guest Post: What Open Data Means to Marginalized Communities – Joshua Goldstein

This is a guest post by Joshua Goldstein, an incoming technology policy PhD candidate at Princeton’s Woodrow Wilson School, where he will be working with the Center for Information Technology Policy.  He’s also a former Fletcher classmate of mine and working on some really neat stuff (you can find his full bio here). Make sure to follow him on Twitter.  The original post can be found on his blog, In an African Minute.

Two symbols of this era of open data are President Obama’s Open Governance Initiative, a directive that has led agencies to post their results online and open up data sets, and Ushahidi, a tool for crowdsourcing crisis information. While these tools are bringing openness to governance and crisis response respectively, I believe we have yet to find a good answer to the question: what does open data means for the long-term social and economic development of poor and marginalized communities?

I came to Nairobi on a hunch. The hunch was that a small digital mapping experiment taking place in the Kibera slum would matter deeply, both for Kiberans who want to improve their community, and for practitioners keen to use technology to bring the voiceless into a conversation about how resources are allocated on their behalf.

So far I haven’t been disappointed. Map Kibera, an effort to create the first publicly available map of Kibera, is the brainchild of Mikel Maron, a technologist and Open Street Map founder, and Erica Hagen, a new media and development expert, and is driven by a group of 13 intrepid mappers from the Kibera community. In partnership with SODNET (an incredible local technology for social change group), Phase I was the creation of the initial map layer on Open Street Map (see Mikel’s recent presentation at Where 2.0). Phase II, with the generous support of UNICEF, will focus on making the map useful for even the most marginalized groups, particularly young girls and young women, within the Kibera community.

What we have in mind is quite simple: add massive amounts of data to the map around 3 categories (health services, public safety/vulnerability and informal education) then experiment with ways to increase awareness and the ability to advocate for better service provision. The resulting toolbox, which will involve no tech (drawing on printed maps), and tech (SMS reporting, Ushahidi and new media creation) will help us collectively answer questions about how open data itself, and the narration of such data through citizen media and face-to-face conversations, can help even the most marginalized transform their communities.

We hope the methodology we develop, which will be captured on our wiki, can be incorporated into other communities around Kenya, and to places like Haiti, where it is critical to enable Haitians to own their own vision of a renewed nation.
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