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Alec Ross, Office of Secretary of State Hillary Clinton #SMWReuters #SMWNYC

20120217-120103.jpgAlec Ross serves as Senior Advisor for Innovation to Secretary of State Hillary Clinton, where he is tasked with maximizing the potential of technology and innovation in service of America’s diplomatic goals and stewarding Secretary of State Clinton’s 21st Century Statecraft agenda. In this role, Alec helps ensure America’s leadership and advances the State Department’s interests on a range of issues from Internet Freedom to disaster response to responding to regional conflicts.

Previously, Alec served as the Convener for Obama for America’s Technology, Media & Telecommunications Policy Committee and served on the Obama-Biden Presidential Transition Team.

In 2000, he and three colleagues co-founded the nonprofit organization One Economy and grew it from modest origins in a basement into the world’s largest digital divide organization, with programs on four continents.

He was named the 2010 Middle East/North Africa Technology Person of the Year, cited by the Huffington Post as one of “10 Game Changers in Politics,” named a “game changer” as one of Politico’s “50 Politicos to watch” in 2010, and named one of 40 under 40 leaders in international development. In 2011, he was named one of the “Top 100 Global Thinkers” by Foreign Policy Magazine.

Alec has served as a guest lecturer at numerous institutions including the United Nations, Harvard Law School, Stanford Business School, the London School of Economics, and a number of parliamentary bodies. His writing has appeared in publications including the SAIS Review of International Affairs, the NATO Review and the Hague Journal of Diplomacy.

Alec started his career as a sixth grade teacher through Teach for America in inner-city Baltimore where he lives with his wife and their three young children.

Discussion:

Let’s talk about menstruating cows in Africa. Alana Berkowitz wanted to build a program that brings together citizens in Africa and has them build a program around finding technological solutions for themselves, based around a contest, called Apps for Africa.

The winner was iCow, which was an SMS-based app that can be downloaded to the most basic phone and maps menstrual cycles, dairy cycles etc for subsistence-level dairy farmers. They can just use this app to find someone in the region who wants to buy a dairy cow.

You can take a lot from this story. The thing that most strikes me is power. I think about the changing nature of power around the world. If we had tried to do this 5 years ago, we would have had to have the cooperation of a huge telecom company, it would have taken a huge amount of money to develop the app, we would have had to spend as much money on marketing.

But now, you no longer need these resources. Citizens themselves have the ability, the power, that they didn’t have previously. The one thing I’ve learned from my time with Secretary Clinton is that there’s a massive redistribution of global power. From hierarchies to individuals and networks of individuals.

There are four main things I see social media having had an impact on global power structures. Firstly, social media has accelerated movement making, mobilizing.

Secondly, it enriched the information environment. So places historically closed, the access to information was spectacularly different in a short amount of time.

Thirdly, it helped make weak ties stronger for the purposes of exercising discontent.

Lastly, it facilitated leaderless movements.

The same type of networked dynamics that we saw taking place around the world also took place in the US when the SOPA/PIPA debate exploded. For the first time, there was conversation happening.

This isn’t an American critique, it’s to show that this is happening all over the world. In the face of this, there’s an inevitable loss of control and fear of government. This isn’t uncommon. After the printing press was invented, there was about 200 years of litigation around this device, to try and control it.

As citizens become increasingly connected, there’s a defensiveness that comes from governments. We saw this in the Arab Spring. Each country attempted to shut down connection to the internet.

Another page in the “How to be a Dictator” Handbook is censorship. There are sometimes massive investments in increasingly sophisticated mass technologies to monitor information and identify sources of discontent. When things are more calm, it’s about how to arm up for an increased surveillance state.

The 21st Century is a lousy time to be a control freak. Governments don’t like this loss of control. It’s the test of the character of a nation-state to see how they respond to this loss of control. Do you fight it?

I want to give you a few examples of how we’re trying to leverage this positively at the State Department. We’re got a young women running a program virtually to connect them to the state department and be able to work as a “diplomat” around the world.

Another is TechCamp. Why don’t we leverage America’s techies and put them to work for our development goals? We put these TechCamps in place around the world. We’ll identify a challenge and the techies geek-out a solution.

What’s the best way for us to adapt to this world of change? My one piece of advice I’d give to a world leader is that it’s not the strongest or the most intelligent that win, but the most adaptable to change.

Thank you.

Covering the 2012 Election Socially [Social Media Week Panel] #SMWNYC #SMWNYT #Election2012

This panel was part of Social Media Week NYC. Panelists discussed how social media is changing the way we’re reporting the presidential election this year and how we’re presenting real-time reporting online, on mobile apps, on TV and in print. Below is a summary and some of my rambling thoughts.

Panelists:

Jim Roberts, Assistant Managing Director of New York Times

Ben Smith, Editor-in-Chief at Buzzfeed

Peter Hamby, Political Reporter for CNN

Amanda Michel, Open Editor for The Guardian US and Co-Founder of SparkCamp

Richard Stevenson, Political Editor for the New York Times

Amanda Zamora, National Digital Editor for The Washington Post

DISCUSSION

JIM: Social media has been so important to campaign coverage in this election. It’s had a profound and lasting impact on how journalists do their jobs, how campaigns manages their message and how the public reacts and interacts with that information. It’s truly helped amplify the discussion. A tweet sent out during the news cycle during the day could easily dominate the news cycle for the rest of the day, or for days to come.

“If the 2008 Presidential race embraced a 24-hour news cycle, this election cycle embraces a socially enhanced, 24-second one.” (not exact quote).

I wanted to start with Pete Hamby, on some of his observations on the debates. Pete, could you talk about the impact this has had on you, if you’re going to read Twitter while covering a debate, etc.

PETE: You can really see where the narrative is going on Twitter. The night Perry said “Oops” during his debate, it exploded on social media, and his team knew they had to fix it quickly. Over the course of 20 debates, I’ve found myself sometimes paying attention to Twitter more than the debate, which can cloud your judgement a little bit. In the past several debates, I’ve tried to actually not pay attention to Twitter, to focus my own thoughts.

JIM: I remember I was on the road during a debate, and in my twitter feed, someone had said that it was over in 5 minutes, that we knew the story line (SC primary). Was that premature?

PETE: I think it wasn’t entirely inaccurate. Some of our immediate judgements after the debates can be inaccurate.

BEN: If you skip Twitter, there’s an argument that you’re missing some of the reality of what’s going on, especially in the public eye, because those are real reactions.

PETE: We have to take into account that you’re influenced by your peers in a way that may or may not be productive.

JIM: Amanda Z, have you seen occasions where coverage was skewed at all?

AMANDA: I don’t really think there have been any cases where things have been skewed one way or another. While we’re monitoring Twitter obsessively, I don’t know that the majority of Americans are doing so. I still think it’s about that small set influencing each other, I don’t know that there’s too much of a change. Some of those people who usually cover stories are articulating their thoughts on Twitter before the story hits the front page.

JIM: How do you deal with the talking point that it comes out so quickly?

AMANDA: I’m trying to figure out how we can reflect what’s happening socially on our site in a meaningful way. I don’t know that’s it’s driving the way we cover, we’re trying to integrate it. It’s been interesting to be using things like hashtags etc to mobilize the conversation.

DICK: One of the things that both Ben and Pete were referring to is having the Spin Room become a virtual reality. Now, this plays out in real time, in mass tweets and in feedback that campaign staffers will give to reporters and blast out on Twitter. One of the more interesting phenomenon is that in political reporting, there’s a certain Club House effect. We’re all following each other and talking to each other, and I get concerned that it becomes a closed-feedback loop. Are we really taking advantage of the voters and the civilian audiences out there. Things ought to get to our readers a little more unfiltered.

Every reporter scans Twitter all day long. I don’t think we’ve had time to really think about what the limitations are, and how we can use this tool a little bit better to get a pulse of people other than ourselves.

BEN: I still feel like this bubble is a really valuable thing. While in a bubble, it’s a public bubble, and any member of the public can enter that, attack you, etc. I find this very valuable. I sometimes worry there’s only one conversation that requires you except a certain premise, but I think this is a lot better than 10 years ago.

PETE: Twitter has the tendency to amplify biases a lot.

JIM: I somewhat sympathize with reporters who’ve done this for years, they have routines about analyzing, etc. I can imagine this does make it harder to pay attention to the event, analyze, and also pay attention to the conversation. It makes some of the traditional roles of reporting more difficult.

AMANDA: A comment on the bubble. The problem here is the lack of desire to interact past the bubble. It’s consumption on the part of the reporters, and not talking. Engaging people beyond the bubble is important. It’s not a matter of whether the bubble is better or worse, it’s that we need to figure out how to effectively go beyond.

JIM: Amanda M, I want to talk about the work you did four years ago for HuffPo, where they got 12,000 to crowdsource the campaign. It seems quaint these days, but would be curious about your views on what’s going on today, and what was going on then.

AMANDA: Four years ago, we talked a lot about citizen journalist. “Real” journalists’ concerns were that they were going to be replaced. Efforts from 4 years ago were seen in that light. What we found was that 86% of the people we used and interviewed didn’t want to take part in the process in journalistic ways, they wanted to do things like help gather photos, do research etc.

Social media now offers far greater opportunities to talk about things and engage people in conversation. We’re bringing them into the newsroom, into the news process, and advance our work in concrete ways.

JIM: Amanda Z, you recently said the challenge is to find where the good information is.

AMANDA: There is more than Twitter, we’re always exploring new tools. We’ve been able to do some proof-of-concept, and learn from some of the experiments. We’ve tested out Quora to engage readers in more in-depth conversations, more so than we’d get on the WashPo comments section.

I have more followers on Facebook than I do on our Politics page. What if all of our reporters could be on Facebook? It requires a core team that’s willing to explore and analyze the cost benefit, and then get it out to the rest of the team.

BEN: The type of story people will consume on Facebook is not the long-form article, so getting the right content on there is important.

JIM: In our newsroom, it’s a tough job to move people from one platform to another. What’s the natural human capacity to find a new way to connect?

END

[Social Media Week Panel] The Global Campus: Will Colleges Survive? #SMWReuters #SMWNYC #SMWFutureClassroom

This is a summary of a an interview held as part of Social Media Week NYC.

Description:

Education is one of the remaining industries yet to be disrupted by the internet. American colleges and universities are considered to be at the forefront of global higher education. However with rising costs, globalization and new technologies, can the US remain in the lead? Today, over 10 million students are registered in online courses. What is the role of online education and what are its benefits and drawbacks?!

Interviewees:

Jeremy Johnson, Co-Founder and CMO of 2tor

John Katzman, CEO of 2tor

KEY TAKEAWAYS

Question:I was reading an article about how 2tor got its Series C a year ago, and you had about 80 students with you. Now you boast 1500 students internationally, all paying the same tuition, get the same degree. How is this possible in online education?

John: Every new media starts with porn, higher ed is the same, with medium quality coming in. Why can’t great school’s do it? A lot requires the suspension on disbelief. If you don’t think you can give as good an experience online as you can in the classroom, don’t do it. 10 years ago you couldn’t do this. Now you can.

Question: You founded the Princeton Review, attesting to schools. Can you walk through the move from there to trying to transform schools?

John: I brought in professional management and focused on what the Review’s next step should be. Then came the idea for 2tor, the board thought it was terrible, but they let me spin off into another company.

Question: Jeremy, you left Princeton. Was there something that was missing in your own education?

Jeremy: I had a great time at Princeton. I realized half way through is what I really wanted to do was build companies in the education space and I had that opportunity. So I gave it a try. It wasn’t that Princeton was broken.

Question: Peter Seal has spoken about the higher education system being in a bubble. Is it?

John: I don’t regret any of my time in college. It was a great experience. Anything you learned in college you could have learned by reading. There’s something to be said for a community coming together to do something well.

Question: Tell me more about the social media part of this.

Jeremy: In order to get the benefit of a high-quality education, you had to interact with only high-quality students, and the vast majority of education system didn’t do this. The other important piece is the ability to connect with peers after you leave. So we wanted to create something that was more like Facebook than Blackboard. You could connect more with people, and we felt that was important to academia.

Question: For a student coming in, what would your advice be? Would it fall more on the side of “go to a good school, invest your time”?

John: There’s a huge difference between graduate school and undergraduate. There’s also such an importance in socialization, and you can’t replicate that online right now. I feel going into graduate school, you’re a completely different person, and in 10 years from now, the vast majority of grad schools will be online. The great many entrepreneurs went to college and left, so go there!

Jeremy: If you’re extremely technical, or highly motivated, it may be true that you don’t need to go to college, but that’s such a small portion of people. Undergrad isn’t all about learning, it’s socialization, and that’s so important.

John: A very small number of undergrads are interested in doing 4 years of schooling online. But many of them are interested in doing a semester online, to travel, do something philanthropic, get a job to pay for college. The ability to step out of college for a time is very interesting.

Question: Why is school so expensive?

John: Everything has productivity gains now but education. It isn’t getting more efficient every year. Every year college – and K-12 – has gotten 2% more expensive each year, and over time, that adds up. Now it’s something like a quarter million to get an education now…that’s not doable.

The idea is to make this more efficient. Getting 2-3% productivity gains is essential now. Make content online as interactive and collaborative as possible, go home and watch a lecture, then walk into the classroom, you know what’s going and have the discussion as the classroom work. This allows you to decrease your teaching overhead.

Question: Walk me through the classroom of the future.

John: It looks much like the classroom of the past. When you walk in, it’s a bunch of people talking, whether online or face-to-face.

Question: How can professors arm themselves for this type of classroom?

Jeremy: A big thrust for us has been to equip them to teach with technology. For instance, Google Docs can be very productive, having 3 students work together during class. You can use technology to rethink lessons and how teaching is done by increasing engagement.

John: Imagine two big trends in education. One is social media, how students, especially when not together, can interact well. How do we make school more social. The other is adaptivity. Everyone is learning at a different pace, and we can create a much more customized experience. But now you have a class of people doing different things all doing something social. How a teacher plays those two different ideas is important, as they can work against each other.

Question: How do you see 2tor changing?

Jeremy: It’s our belief that these things will consolidate. We work to get the highest quality while riding this shift, and expand across verticals.

John: There’s nothing online that’s small and good that lasts for long. The same is true in higher ed. You can’t build a program for 50 kids. And if you have 50 kids, you can’t continue to evolve it without resources. You’ve got to scale it. We build a great program, we continue to improve it, etc. Once more people enter the market, how many can it support? You’ll get the top three shaking out that were able to scale by maintaining quality.

What Does a Super Bowl Fanatic Look Like? [INFOGRAPHIC]

In honor of an incredibly epic Super Bowl coming up on Sunday (GO GIANTS!), and the always important advertising that goes along with it, here’s a great infographic from BlueKai, courtesy of Mashable.  Some background:

Just two NFL teams will remain after Sunday’s league semifinals, setting up a final showdown for Super Bowl XLVI glory. But the Super Bowl isn’t just a huge event for the players, coaches and fans involved. It’s also make-or-break time for the television advertisers who pay a premium for the right to reach an audience of more than 100 million rapt viewers.

But exactly who will these advertisers target? And what will they spend to do it?

The infographic below shows that sales professionals, fans of science-fiction movies and people interested in buying Sony and Vizio products are “very likely” to tune into the game. Golfers and owners of sport utility vehicles have an even higher likelihood of watching, and people looking to buy an Amazon Kindle are probably big fans of the Super Bowl as well.

But reaching those football buffs won’t come cheap — 30-second spots are expected to top out at around $3.5 million each for the 2012 Super Bowl. Last year, advertisers spent some $200 million to run their messages on Fox during breaks in the action. The record, however, was set two years prior when companies spent a total of $213 million to advertise during NBC’s broadcast of the game.

From 2001 to 2010, total ad spending on Super Bowls topped a reported $1.6 billion. During that period, the parent company of Budweiser beer led the rush by shelling out a whopping $235 million, while PepsiCo was well over the $100 million mark as well.

Forbes Women highlights the 10 Most Interesting Women of 2011

Please note that the title is “Most Interesting”…. they’re interesting for better or worse reasons than others, but it’s still a good list.

Some of my favorites:

  1. Cannot go wrong with Leymah Gbowee, the influential women’s peace activist from Liberia who won the Nobel Peace Prize this year, along with Ellen Johnson Sirleaf and Tawakkul Karman (two equally as amazing women).
  2. Adele has an amazing voice, no questions asked.
  3. The Tiger Mom herself, Amy Chua tells us what to do – and not to do – with our children.

There are a couple of others on the list.  Also check out Danielle Smith’s commentary on it for some additional thoughts on what “interesting” means….

New exclamation point guidelines, as proposed by Entrepreneur

While I can’t claim to never use exclamation points, I can claim to cringe every time I over use them, and certainly cringe more when others overuse.

That’s why I appreciated so much this handy chart from the January edition of Entrepreneur magazine, which was part of their overall clip on email etiquette (also well worth the read!). [I'm on the go, so apologies for not including a direct link. Google can help.]

20111229-203844.jpg

The Role of a Social Media Communicator During a Crisis: A conversation with @Chrisbrogan

Chris Brogan brought up a good question on his blog earlier today – using myself and our SU social media team as an example. “What’s the role of a social media communications team during a crisis situation like alleged sex abuse scandals? What do you think is an appropriate amount of content about a story that obviously has national attention right now versus the “go back to business as usual” approach?”
You can read his full response here, but this was my comment:
Thanks for bringing up this issue, as it’s a good one. I’d like to take a few sentences (ok… more than that) to let you know how we and the rest of the social media team thought through this situation.
One role I played was to make sure my team had direction in terms of how we should be moving forward as the day progressed. I highlighted several things to the team at the beginning of the day, some of them specific to this issue: This will be at the forefront of the SU community’s mind today and we shouldn’t try to gloss over it, or pretend that it’s business as usual, and; we need to be very careful with what content we put forward, as there is still a lot of unsettled information flying around out there.
In other words: Let’s try to use internal communications that have been vetted by the people closest to the situation and remember that this is by far the issue of the day.
After a discussion around noon today (several hours into monitoring and gauging sentiment) we choose two specific “other” pieces of content to put out: The results of our Class Presidential race (something the specific candidates have put a lot of work into and ARE focused on today) and welcoming a large group (500+) of prospective students to our campus who are here on a weekend visit. I’ll also note the tone of each of those responses as they were carefully chosen (and well so I might add, but I’m biased and think I have a rocking team underneath me). Everything else we’ve placed on the back burner.
As for my own account, my role depends on a lot, and I think it should be looked at carefully.
I’ll say – and this isn’t an excuse – few people in my circle on twitter know of my current position, and the general SU community is only slowly learning of my position. Therefore, I know the eyes are all at @syracuseu for this information, and very few will be turning to me (and this is something I hope will shift over time, but it’s the fact right now).
Even with that in mind, I was very mindful of my tweets today. Obviously I wanted (and needed) to post the Chancellors comments, especially since I was the one up and available at the time, and I also RTed one of our student team member’s posts concerning Boeheim’s reaction to the situation. I answered you in between a flurry of phone calls, and I chose to respond to one particular off-subject tweet, but, because it’s not obvious, I’ll highlight that those two people are both Syracuse employees and currently living through the same thing the rest of the SU community is…. I felt it was actually quote fitting to connect with them on that level during this and I’m glad I did (many people on my feed may not have recognized that, but my goal was to connect with them directly). And as for foursquare… well, let’s be honest, you just don’t like people linking foursquare to Twitter :-) So that one doesn’t count!
Other than that, I WILL tell you one big role that a social media manager has, and that’s to make sure their team, the ones who are actually the voice of the organization, has the tools they need, and my time today was much more valuable working internally, and continuing in my overall role (scheduled meetings, future goals etc)….I simply didn’t have a whole lot of Twitter face-time today…..and I’m not sure that if I had had more time I would have necessarily flocked to Twitter…. however, this is a very interesting issue…. should that channel now or in the future be part of the higher strategy of communication and how do you prioritize that? As I mentioned, if I begin to be seen as more or a voice for SU communications in general, this will and should shift, but right now, the already well-established channels held my focus for the day….
Again, great conversation, I’m happy to chat more with you about the process, and would love to hear what others think. Sorry if this was a little….wordy :-)
Cheers,
Kate

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    Chris Brogan brought up a good question on his blog earlier today – using myself and our SU social media team as an example. “What’s the role of a social media communications team during a crisis situation like alleged sex abuse scandals? What do you think is an appropriate amount of content about a story that obviously has national attention right now versus the “go back to business as usual” approach?”
    You can read his full response here, but this was my comment:

    Thanks for bringing up this issue, as it’s a good one. I’d like to take a few sentences (ok… more than that) to let you know how we and the rest of the social media team thought through this situation.
    One role I played was to make sure my team had direction in terms of how we should be moving forward as the day progressed. I highlighted several things to the team at the beginning of the day, some of them specific to this issue: This will be at the forefront of the SU community’s mind today and we shouldn’t try to gloss over it, or pretend that it’s business as usual, and; we need to be very careful with what content we put forward, as there is still a lot of unsettled information flying around out there.
    In other words: Let’s try to use internal communications that have been vetted by the people closest to the situation and remember that this is by far the issue of the day.
    After a discussion around noon today (several hours into monitoring and gauging sentiment) we choose two specific “other” pieces of content to put out: The results of our Class Presidential race (something the specific candidates have put a lot of work into and ARE focused on today) and welcoming a large group (500+) of prospective students to our campus who are here on a weekend visit. I’ll also note the tone of each of those responses as they were carefully chosen (and well so I might add, but I’m biased and think I have a rocking team underneath me). Everything else we’ve placed on the back burner.
    As for my own account, my role depends on a lot, and I think it should be looked at carefully.
    I’ll say – and this isn’t an excuse – few people in my circle on twitter know of my current position, and the general SU community is only slowly learning of my position. Therefore, I know the eyes are all at @syracuseu for this information, and very few will be turning to me (and this is something I hope will shift over time, but it’s the fact right now).
    Even with that in mind, I was very mindful of my tweets today. Obviously I wanted (and needed) to post the Chancellors comments, especially since I was the one up and available at the time, and I also RTed one of our student team member’s posts concerning Boeheim’s reaction to the situation. I answered you in between a flurry of phone calls, and I chose to respond to one particular off-subject tweet, but, because it’s not obvious, I’ll highlight that those two people are both Syracuse employees and currently living through the same thing the rest of the SU community is…. I felt it was actually quote fitting to connect with them on that level during this and I’m glad I did (many people on my feed may not have recognized that, but my goal was to connect with them directly). And as for foursquare… well, let’s be honest, you just don’t like people linking foursquare to Twitter :-) So that one doesn’t count!
    Other than that, I WILL tell you one big role that a social media manager has, and that’s to make sure their team, the ones who are actually the voice of the organization, has the tools they need, and my time today was much more valuable working internally, and continuing in my overall role (scheduled meetings, future goals etc)….I simply didn’t have a whole lot of Twitter face-time today…..and I’m not sure that if I had had more time I would have necessarily flocked to Twitter…. however, this is a very interesting issue…. should that channel now or in the future be part of the higher strategy of communication and how do you prioritize that? As I mentioned, if I begin to be seen as more or a voice for SU communications in general, this will and should shift, but right now, the already well-established channels held my focus for the day….
    Again, great conversation, I’m happy to chat more with you about the process, and would love to hear what others think. Sorry if this was a little….wordy :-)
    Cheers,Kate

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    New Role: Chief Marketing Officer for Girls in Tech Global

    I’m really excited to announce that I’ve taken on a new role as Chief Marketing Officer (CMO) for Girls in Tech.

    I’ve really enjoyed my time working with the organization, and can’t wait to continue working with the great team we have at Global, as well as all of our 57 (and growing!) chapters.

    Book Review of Good Boss, Bad Boss – Robert Sutton

    I was honored enough to get an advance copy of the soon-to-be-published book Good Boss, Bad Boss, by Robert Sutton.  I’ve read Bob’s “stuff” (his “Work Matters” blog, his last book The No Asshole Rule, and many other great pieces of content).

    Since it’s going to be out on September 7th (that’s next week!) I thought I’d take the next few days to write a series of posts on some of the parts that hopped out at me, make a few comments, and wrap it up with my overall assessment.

    Good Bosses Take the Middle Ground

    One of the major summary items that I walked away from with this book was that, in many ways, being a good boss means moderation.  What do I mean by that?  Good bosses don’t necessarily display extremes of certain qualities, like charisma or power.  Instead, they’ve learned to balance aspects of several characteristics that help them drive their team forward.

    Examples [Note: when I use "vs" I mean "balanced with."]

    Big picture vs. Details
    Patience vs Urgency
    Competitive vs Submissive
    Aggressive vs Passive
    Harmony vs (Constructive) Conflict
    Top down vs Shared leadership
    Directing vs Listening/allowing
    Personal goals vs Team goals

    Bob does a really great job of explaining why being a boss doesn’t have to mean that your leadership skills are visible.  In fact, as an illustration, he says “savvy bosses travel through their days in search of the sweet spot between interjecting too little and too much, keeping a close eye on when more or less pressure, nagging, and intimidation is needed to get the best out of their people (and for provoking respect and dignity rather than contempt).”

    This is really important I think. Many people think you can “spot” a good boss.  But Bob argues the exact opposite.  Good bosses are good because they’re undetectable.  The results – a well-run, motivated team – are where you can detect a good boss….

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    Yes, opinion should be part of journalism and news reporting

    TechCrunch had a good post today on how there needs to be more room for opinion in news reporting (“We Need More Opinions in News, Not Less,” TechCrunch, 8 July 2010).  A few thoughts.

    Other Publications are Already Doing It

    It might be good to take a cue from publications like the Economist.  I quite appreciate when they put opinion into their reporting. They usually identify their stance within the first two paragraphs – “It’s the opinion of this magazine that…..” – and then they continue reporting.

    Get the Juices Flowing for a Better World View

    When I get hit with opinion, I welcome it.  It offers the reader an immediate starting point and helps them identify where the reporter is coming from. All the complaints about the difficulty for the lay reader of filtering news content, and such and such a publication or newscast being biased. This is actually a perfect way to give the reader their own filter before they start reading.  “Ok, I’m reading something from an author who has this lens on.  Therefore, what I hear may be affected by that.”

    In my opinion, this opens the door for much more robust thought processes and discussions on the events and issues happening around us.

    Note: This may not be entirely fair or realistic, as I’m trained to do the above, and many people haven’t had that opportunity and may not know to apply this filtering process.  All the more reason to be blatant about where the opinion is, and then offering them opportunity to think further about it in their mind.

    Be a Good Professor

    I’ve been through my fair share of education – one undergraduate and two graduate programs – and I think the best professors I’ve had have been those that can clearly and comfortably state “what side” they’re on, get the facts out, and encourage us to think further – in whatever direction – about what we’re learning.  They’ve pushed their students past the point of consumption, memorization etc, and really gotten them analyzing, having meaningful conversation and getting to the meat of things, while still being able to convey “just the facts.”  I don’t think they could have accomplished all of that if they kept all opinion out, both theirs and ours.  They allowed room for opinion in a forum that was meant to inform people about what’s happening around them, and the experience and takeaways were much more valuable because they did that.

    Keep Op-Ed and Editorials Where They Are

    Should journalism turn into opinion writing? No, it shouldn’t.  Opinion pieces – which usually contain a smaller number of hand-picked facts amidst the opinion – should stay opinion pieces.  If you muddle opinion too much, you start losing the facts.

    But there should be room for opinion.  It forces thinking and opens viewpoints.  So bring it.

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